The General terms and conditions
B-gourmet.ch is a website owned by Burki Box in Aigle.
By subscribing to a box, the customer confirms having read, understood and accepted without reservation the terms of the subscription as well as the general conditions which apply, without restriction or reservation, to all sales and services offered.
The client certifies that he/she is over the age of majority, as some boxes may contain alcohol.
The images, descriptions and illustrations shown on our website, as well as any other media, are not contractual and are not binding; they are provided for information purposes only.
The general conditions are written in French, German and English, but in the event of a dispute, the French version shall prevail.
The conditions are subject to change at any time without notice.
The subscription can only be made on the site B-gourmet.ch and requires a customer account.
Each box offers two methods of purchase: either a monthly subscription or a gift subscription.
The monthly subscription consists of a contract in which the customer commits to pay the amount due, defined at the time of the first subscription, each month until termination of his subscription, in exchange of a box containing 4 to 5 local culinary products elaborated in Switzerland if possible, sent each month.
The contents of the different boxes vary from one month to another and can, if there is a supply problem, vary over the same month.
The customer will be debited with the amount due, automatically (auto-renew) each month until cancellation.
The gift subscription offer is similar to a monthly subscription, as mentioned above, with a specific choice of duration (1, 3, 6, 9, 12 months).
We choose culinary products made in Switzerland, mainly based on their taste as well as on the origin of local and regional ingredients.
These products come from external suppliers who guarantee their foods. B-gourmet.ch cannot be held liable for any direct, indirect, incidental or consequential damages of any kind whatsoever caused by the products or their misuse.
B-gourmet.ch decides on the products and the applicability of the appellation terroir and artisanal.
The gluten-free box: B-gourmet.ch offers gluten-free products in this box, such as meats, pastries, breads, chocolates, wines, fruit juices, etc.
It can contain products which can be found in the other boxes.
The products are prepared in Switzerland, but can be prepared in Europe if the equivalent is difficult or impossible to find in Switzerland.
Suppliers guarantee that the food is gluten-free. We cannot be held responsible for any errors on their part.
Allergic and/or intolerant people must imperatively read the ingredients labels on the foods before eating. These foods could contain traces of gluten, lactose, soy, nuts and any other allergenic ingredients.
Due to the artisanal manufacturing process, traces of gluten in some products could be present.
For example, gluten-free chocolate made in the same kitchen laboratory as chocolate with brownies.
Customers who have signed up to a subscription can cancel it at any time by going to the subscription section of the “my account” tab on the B-gourmet.ch website.
The direct debit is done on the 1st of each month; in order to cancel the box subscription of the month, it is necessary to unsubscribe before the 1st. Cancellations after this date will only be taken into account for the following month. The subscriber will not be able to expect the cancellation of this order by claiming its cancellation request if it is not done within the right time frame.
B-gourmet.ch reserves the right to terminate a subscription at any time without justification or the right to future claims or any type of compensation.
The prices of the boxes are in Swiss Francs and include VAT. B-gourmet.ch reserves the right to change prices and delivery charges at any time. These changes cannot be applied retroactively.
B-gourmet.ch reserves the right to charge postage for its subscriptions.
Payment is made via our website by credit card (Visa, Mastercard and American Express) and the secure payment provider Stripe. B-gourmet.ch does not store the payment information and therefore has no access to it. The entire purchase and payment process is fully encrypted and protected by our host based in Switzerland.
In the event of payment by credit card: when signing up to the subscription no debit is made, the customer’s account is debited on the 1st of each month until termination.
Payment by bank transfer can be made upon request at the following address: Info[at]B-gourmet.ch.
Only a received payment gives right to a box.
Deliveries are only made in Switzerland and Liechtenstein and normally by the Swiss Post from Monday to Friday.
They take place between the 15th and 30th of each month. As B-gourmet.ch is not making the delivery, it cannot be held responsible for the consequences of delay or damage due to third parties. Damage or delay are not grounds for cancellation of the subscription and cannot give right to any compensation.
It is the customer’s responsibility to ensure that the delivery address provided is correct. Any errors are at the customer’s expense. In the event of a change of address, he/she must make the change before the 10th of the month. In case of an uncollected parcel, we will charge an amount of 15. – CHF for a second delivery. In case of non-payment of this supplement, B-gourmet.ch will keep the parcel as compensation.
If the parcel and/or the contents should arrive damaged, the customer has a 3 day window to inform B-gourmet.ch (info[at]B-gourmet.ch). After this deadline, no claim will be accepted.
A possible replacement will be made the following month by other similar articles, if possible.
For hygiene reasons, B-gourmet.ch cannot accept returns.
Personal data provided by the customer is treated confidentially, securely and stored for internal purposes. They are not transferred to third parties.
The customer can modify, delete or rectify his personal data from the B-gourmet.ch website via the “my account” section at any time.
In principle, the website is accessible 24/7. However B-gourmet.ch reserves the right to carry out maintenance and modifications if necessary which may cause an interruption and cannot be held liable for any damage.
All texts, photos, illustrations, graphics, design, videos, logos are the property of Burki Box and B-gourmet.ch and are protected by current laws and copyrights.
In the event of a dispute, the parties agree to find an amicable solution. The General Terms and Conditions and the services are subject to Swiss law and in case of litigation the place of jurisdiction is Lausanne.